PRIVACY POLICY

Last updated:

1. Introduction

Tree Visual Concepts LLC d/b/a Drone Training School (“we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit dronetrainingus.com or enroll in any of our drone training programs.

Please read this policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you disagree with any of its terms, please discontinue use of our site.

Questions about this policy may be directed to admin@dronetrainingus.com.

2. Information We Collect

We collect information you provide directly and information collected automatically when you use our website.

Contact Form & Enrollment Data

  • Contact form submissions: Name, email address, phone number, and any message content you submit.
  • Enrollment information: Name, email, phone, billing address, and any information required to create your course account and process enrollment.
  • Account credentials: If you create a student account, the login credentials and profile details you provide.

Payment Processing

All payment processing is handled by third-party processors (including Stripe). We do not store credit card numbers, CVV codes, or other sensitive payment card data on our servers. Our processors are PCI-DSS compliant. We retain transaction identifiers and billing details necessary for record-keeping and refunds.

Analytics & Tracking

  • Facebook Pixel: We use the Meta (Facebook) Pixel to track website events for advertising optimization and to build Facebook Custom Audiences for retargeting purposes.
  • Analytics platforms: We collect IP address, browser type, operating system, pages visited, referral source, and time on site through analytics tools.
  • Server logs: Our servers automatically record standard log data including IP addresses, request timestamps, and HTTP status codes.

3. How We Use Your Information

  • Respond to inquiries: To reply to questions, support requests, and training plan requests.
  • Process enrollments: To create course accounts, confirm registration, and grant access to purchased content.
  • GoHighLevel CRM automation: Contact and enrollment data flows into our GoHighLevel (GHL) CRM for follow-up sequences, appointment scheduling, and pipeline management. GHL processes data on our behalf under a data processing agreement.
  • Course communications: To send updates about enrolled courses, schedule changes, new content, and completion certificates.
  • Marketing communications: With your consent where required by law, to send promotional emails about new courses or programs. You may opt out at any time via the unsubscribe link in any marketing email.
  • Service improvement: To analyze usage patterns and improve course content, site navigation, and the overall candidate experience.
  • Legal compliance: To retain records as required by applicable law, including tax and financial obligations.
  • Fraud prevention: To detect, investigate, and prevent fraudulent transactions and prohibited activities.

4. Cookies & Tracking

We use cookies and similar tracking technologies on our website to provide, improve, and promote our services.

Types of Cookies We Use

  • Essential cookies: Required for core website functionality including session management and consent preferences. Cannot be disabled without breaking site functionality.
  • Facebook Pixel: The Meta Pixel tracks page views, form submissions, and other events to measure ad performance and build Custom Audiences on Facebook and Instagram. Data is shared with Meta Platforms, Inc. You may opt out via Facebook Ad Preferences or by installing a browser-level ad blocker.
  • Facebook Custom Audiences: We may upload hashed email addresses to Meta to create Custom Audiences for advertising. This data is hashed before upload and Meta is contractually prohibited from using it for other purposes.
  • Analytics cookies: Used to understand site traffic and candidate behavior. You may opt out via your browser settings or opt-out tools provided by each analytics vendor.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences per site. Note that disabling cookies may affect website functionality. Browser-specific instructions:

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • GoHighLevel (GHL): Our CRM and marketing automation platform. Contact and enrollment data is processed by GHL on our behalf.
  • Stripe: Our payment processor. Stripe receives billing information necessary to process transactions.
  • Email service providers: We use third-party email platforms to send course communications and marketing messages. These providers may only use your data to deliver messages on our behalf.
  • Legal disclosure: We may disclose your information if required by law, court order, or governmental authority, or if we reasonably believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, personal information may transfer as part of that transaction. We will notify you of any ownership change via email and a notice on our website.

We do not share personal information with third parties for their own independent marketing purposes.

6. Data Retention

  • Contact data: Information submitted through contact forms is retained for up to 3 years from submission, then securely deleted.
  • Enrollment records: Course enrollment, completion, and certification data is retained for 7 years to satisfy financial, tax, and educational compliance requirements.
  • Account data: Retained while your account is active and for up to 3 years after account closure.
  • Payment records: Transaction records are retained for 7 years to comply with tax and accounting obligations.
  • Analytics data: Retained according to the data retention settings of each analytics vendor.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data. To exercise any right, email admin@dronetrainingus.com. We respond to all requests within 30 days and may require identity verification.

General Rights

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Opt-out of marketing: Unsubscribe from marketing emails at any time via the link in any email or by contacting us directly.

California Residents — CCPA

California residents have rights under the California Consumer Privacy Act (CCPA) including the right to know what data is collected, the right to delete (subject to exceptions), the right to opt out of sale (we do not sell personal data), and the right to non-discrimination for exercising CCPA rights. Submit a CCPA request to admin@dronetrainingus.com with the subject line “CCPA Request.”

EU/EEA Residents — GDPR

If you are located in the European Union or EEA, you have rights under the GDPR including access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. You also have the right to lodge a complaint with your local data protection authority. Our legal bases for processing include contract performance (enrollments), legitimate interests (analytics and service improvement), and consent (marketing). Contact admin@dronetrainingus.com to exercise GDPR rights.

8. Security

We implement industry-standard technical and organizational measures to protect your personal information:

  • All data transmission uses HTTPS (TLS encryption).
  • Access to personal data is restricted to authorized personnel on a need-to-know basis.
  • We use access controls and authentication measures on internal systems.
  • Third-party service providers are contractually required to maintain appropriate security standards.

No method of transmission over the internet or electronic storage is 100% secure. While we apply commercially reasonable protections, we cannot guarantee absolute security. In the event of a breach that affects your rights, we will notify you as required by applicable law.

9. Children

Our website and training programs are not directed to individuals under 16 years of age. We do not knowingly collect personal information from anyone under 16. This is also consistent with FAA Part 107 regulations, which require drone pilot certificate applicants to be at least 16 years old.

If you are a parent or guardian and believe your child under 16 has provided personal information to us, please contact admin@dronetrainingus.com and we will promptly delete that information.

10. Third-Party Links

Our website contains links to third-party resources including FAA.gov, testing centers, and aviation industry organizations. These links are provided for informational purposes only.

We have no control over the content, privacy practices, or policies of any third-party website. We are not responsible for those practices and encourage you to review the privacy policy of every site you visit. Inclusion of a link does not imply endorsement.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page.

For material changes that significantly affect how we handle your information, currently enrolled students will be notified by email at least 30 days before the changes take effect. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

12. Contact

For questions, concerns, or data rights requests regarding this Privacy Policy, contact us:

We respond to all privacy inquiries within 5 business days.